All new customers at Payment-id must carry out an identification check when establishing a new customer relationship. This is due to requirements Payment-id is subject to in connection with the issuance of Level 4 electronic ID.
When you receive a delivery from Payment-id sent by Posten's PUM service, this requires an identification check at the post office before the delivery can be collected. There is no alternative way to perform the identification check, so the shipment can only be delivered if Norway Post approves the identification check.
To perform the identification check, you need the following:
- Valid ID: Passport, European Identity Card
- Documents issued by a public body such as population register or tax office containing birth number / D number
Invalid ID:
- Driver's license issued outside Norway
- Visas and Residence Permits
- Emergency passports
What do I do if Norway Post rejects the identification check?
Payment-id is not permitted to bypass an identification check and therefore cannot allow an alternative delivery. Based on experience with issues relating to scanning credentials, Payment-id has the following advice for postal employees to perform the credential check:
- Make sure the scanner surface is washed and clean
- The identification document must be free of dirt. Worn documents can be difficult to interpret for scanner.
- When scanning a passport, keep the document completely still. A slight movement during the scanning process can cause the scanner to restart and eventually stop scanning.
- For ID cards, this should be placed on the scanner and not touched until the scanner notifies. Remember that you scan both sides here.
If there are still problems with scanning a document, the post office must contact its support for assistance. Payment-id is not able to influence this process as this is Posten's solution.
Can I get my money back?
If you are not able to perform the identification check, you can contact Payment-id at [email protected] and request a refund. Please refer to the order number you were given when ordering and the tracking number for the letter you are trying to retrieve at the post office.